Terms & Conditions
1. Introduction and Acceptance
Welcome to Purelyvia. By accessing or using our website, purchasing products, or engaging with our services, you signify your understanding and agreement to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy. These terms govern your use of the Purelyvia website and any purchases you make from us. If you do not agree with any part of these terms, you must not use our website or services. Purelyvia reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the site after such changes constitutes your acceptance of the new terms. We encourage you to review this page regularly to stay informed.
2. Use of the Website
The Purelyvia website is provided for your personal, non-commercial use. You agree not to use the website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the website. Prohibited activities include, but are not limited to, attempting to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any Purelyvia server, by hacking, password "mining," or any other illegitimate means. You also agree not to obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the website.
3. Product Information and Availability
Purelyvia strives to ensure that all product descriptions, images, and prices displayed on our website are accurate and up-to-date. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. All products are subject to availability, and we cannot guarantee that items will be in stock. If a product you ordered is unavailable, we will notify you and offer a suitable alternative or a full refund. We reserve the right to discontinue any product at any time. All prices are listed in GBP and are subject to change without notice. Any promotional offers or discounts are subject to specific terms and conditions, which will be clearly stated.
4. Ordering and Payment
When you place an order on the Purelyvia website, you are making an offer to purchase the products in your cart. All orders are subject to acceptance by us. We will send you an email confirmation once your order has been received. This email does not signify our acceptance of your order, but rather confirms that we have received it. A contract of sale is formed only when we dispatch the goods to you and send you an email confirmation of shipment. Payment for all products must be made in full at the time of order placement. We accept various payment methods, including major credit and debit cards. All payment transactions are processed securely through our trusted payment gateway partners.
5. Shipping and Delivery
Purelyvia aims to process and dispatch all orders promptly. Estimated delivery times are provided for your convenience and are not guaranteed. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers or unforeseen circumstances. Risk of loss and title for items purchased from Purelyvia pass to you upon our delivery to the carrier. Please ensure your shipping address is accurate and complete, as we cannot be held responsible for non-delivery or additional charges incurred due to incorrect address information. For more details on shipping, please refer to our FAQ page.
6. Returns and Refunds
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, you may return eligible items within 14 days of receipt for a refund or exchange, provided they are unused, in their original packaging, and in resalable condition. Some products, such as perishable goods or items that have been opened for hygiene reasons, may be excluded from our return policy. To initiate a return, please contact our customer service team at [email protected]. You will be responsible for the cost of return shipping unless the item is faulty or incorrect. Refunds will be processed to the original payment method within a reasonable timeframe after we receive and inspect the returned goods. For full details, please see our dedicated Terms of Service.
7. Intellectual Property
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Purelyvia or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Purelyvia and protected by international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any content on the website without express written permission from us.
8. Limitation of Liability
In no event shall Purelyvia, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms & Conditions shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Company Name: Purelyvia
- Address: 76 Strand, Covent Garden, London WC2R 0DE, United Kingdom
- Phone: +44 20 7946 0880
- Email: [email protected]
- Business Hours: Mon-Fri: 9:00-18:00, Sat: 10:00-16:00